Our Purpose\r\n\r\nOur purpose is to raise the overhaul of steam turbine generators to an art form. To develop such a high level of quality and competence that we become the standard that all others are measured by. To so completely portray excellence that it becomes an honor and privilege to work here.\r\n\r\nOur Beliefs \r\nWE BELIEVE we should be considerate of and courteous to all persons regardless of their position or how busy we happen to be at the time. Always seek to understand before being understood. \r\nWE BELIEVE that every employee should benefit personally from working at TGM. TGM should be a stepping stone or means to achieving their own personal objective. \r\nWE BELIEVE the customer provides the opportunity to reach our personal goals and we are grateful to have his/her business. Whatever the needs may be we will endeavor to fulfill them. It is possible at times that the customer may not seem right or reasonable but we are going to treat him/her as though they are. \r\n\r\nGuidance For Decision Making\r\n\r\nIf faced with a new situation and it is not clear what to do, let these three rules in this order be your guide: \r\nDo what the customer asks unless doing so would endanger someone's life or property. \r\nIf you do not know what the customer wants and you are unable to find out, do what you feel is in the customer's best interest. \r\nIf the question before you is an internal one and does not concern our customer, do what you feel is in the best interest of TGM \r\nAs long as our decisions and actions are driven by a fundamental belief that we want to serve our customer with honor and integrity, then we can do no serious wrong. We may make mistakes but their consequences will be short lived. Instead, mistakes will become opportunities to improve our services.\r\n\r\nThe First Major Goal \r\n\r\nTo develop a set of standardized tools, outage plans and reports and become so efficient in their use that every TGM job will achieve the same level of success and customer satisfaction. \r\n\r\nExperience \r\n\r\nAverage years of experience for TGM Corporate Staff and Technical Directors is 22 years. \r\nEach of TGM's Foremen averages 20 years of experience with turbine generators and have been with TGM about 8 years. \r\nEach of our turbine Crew Mechanics averages 10 - 15 years of experience and have been with TGM about 8 years.